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Organization Change Management

To thrive in today's challenging business environment, companies must not only identify the right new strategy, they must also quickly get the entire organization to support its implementation. Often, however, change initiatives fall victim to employees' resistance.

Failure to address the human aspects early enough in a transformation program is one reason changes so rarely deliver the promised benefits and transformations do not always fulfill shareholder expectations.

Executives in successful organizations identify that human factors, not the quality of business solutions, limit the achievement and sustainability of results.

A.T. Kearney Procurement & Analytic Solutions offers a range of innovative organization change management practices that address the dynamics of change and requirements for managing a transition to deliver sustainable, timely results by addressing human factors impacting the success of improvement initiatives.


Organization Change Management is integrated into our business consulting process and is relevant across all of our practices and engagement phases. We focus on the following organization change management objectives:
  • Gain support from all key stakeholders
  • Communicate rationale for change
  • Anticipate and manage resistance
  • Ensure clear vision of future, goals and accountabilities
  • Identify roadblocks early and address them quickly
  • Change systems and processes to reinforce new ways of working
Key features of our organization change management offerings include:
  • Change readiness, culture, stakeholder, SWOT, competencies assessments and diagnostics
  • Leadership and project team coordination to develop concise case for change 
  • Leadership vision and senior stakeholder alignment
  • Key stakeholder identification and influencing strategies development
  • Strategic communications planning and delivery
  • Organization governance and process alignment
Change management helps organizations realize the benefits from transformation initiatives, by addressing the predominant barriers: the failure to identify and address the human impact of change and the organizational impediments. Effective, sustainable transformation is achieved by both delivering quality business solutions AND a disciplined focus on building engagement through organization change management.

Typical outcomes of a successful organization change management approach include:
  • Enables sustainable timely results by addressing the human factors impacting implementation
  • Mitigates implementation risks
  • Builds transformation/improvement momentum
  • Builds capabilities and facilitates sharing of learning
  • Provides communication and coordination structure to remove transformation “fuzziness”
  • Engages people in generating real solutions
  • Enables results faster
  • Helps leaders and teams become more effective at making change happen and making it stick
  • Simple and pragmatic approach
  • Balances behavioral insight with the practical experience of our consultants
  • Easy to integrate with existing consulting offerings
  • Based on research and practical experience
  • –  Proven model
    –  Tried and tested tools
    –  Flexible approach
  • Not dependent on change management “gurus”
  • Reflects a “coaching” model of consulting, not an “expert” model
  • Tied to implementation and realization of benefits
  • A.T. Kearney assisted a major Financial Services company transform their Treasury services efficiency through identification and implementation of cost reduction and operational efficiencies improvements
  • We used a tailored change readiness diagnostic and tools to support the Treasury Services efficiency initiative and extended the use of diagnostic throughout its organization
  • We identified key areas of concern and action steps for leaders
  • We supported the development of change management strategy, including governance and stakeholder alignment
  • We trained and developed change agents to deploy change management techniques in support of critical initiatives and coached key leadership to communicate the vision and lead the change

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  organization change management
 
 
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